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Payment cards are issued after account activation; either from the "Cards" tab or by contacting your Account Manager
The validity term of the physical card is 3 years. Upon expiration, a new card is automatically ordered if at least one card transaction has been performed in the last three months.
Information updated as of September 06th, 2021. The fees and charges are subject to change from time to time.
Frequently asked questions pertaining to your Cullen National account and cards
Only our customers who are currently owning a savings/checking account with us would be able to order a Debit card with us.
Clients would need to be at least 16 years old and have completed the verification process with their Cullen National account application to request for cards.
Before ordering a Card, you need to maintain enough money in your available balance to cover the card issuance fee and card delivery type. See more: Card Issuance Fee
The number of the issued card for a particular account has not maximum.
The Token-Secure Cryptography is a system created to reduce the risks when using cards online, this will include frauds, cyber-attacks and more.
It gets done by requesting customers to enter additional code to secure their card after it had been issued, at the time of the transaction.
This code would be unique and only you have the access to it, the retailer and everyone else would not know about this code.
After receiving your debit card via postal service, here are some extra steps you should do to ensure the security of your account:
In the case that you have even the slightest suspicion of someone else has opened the letter or if you have lost your card please let us know immediately via our 24/7 support at info@cullennational.com and LiveChat handles
After receiving your card, you need to activate it within 3 months of the card issue date specified in the system.
The card can be activated by following the instruction enclosed in the envelope sent to you together with the physical debit card.
In addition, your Account Manager is always available to assist you if there are any difficulties, or you can also contact us via our email: info@cullennational.com.
Definitely. You can withdraw from any ATM centers or POS outlets in the world
Our cards issued by Cullen National Bank (Inc.) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. These assets are therefore marked to ensure savers are protected.
This regulation insures the safety and protection of your account by all those issues, but not solely, hence, risks associated with disclosing private information or losing funds on the part of the cardholder cannot be guaranteed, but will be minimized.